Shop Policies

KNIFE & SPIKE GUARANTEE

Read full policy on the guarantee page.


CHANGES IN PRICE, DESIGN, & AVAILABILITY

Prices, designs, or availability may change at any time. Please contact us with any concerns.


US SHIPMENTS

When packages are stalled, misdirected, lost, or stolen during the delivery process, the matter will be resolved by either (a) location and delivery of the original package, or (b) refund of the purchase amount. In all cases, your cooperation, as outline below, is required to pursue a resolution.

When tracking shows the package as not delivered, and the package is stalled, misdirected, or lost, we will launch an inquiry with the carrier in an attempt to locate your package. Generally this takes up to 30 days. After 30 days, if your package has not been delivered or located, we will resolve the matter by issuing a refund.

When tracking shows the package as delivered but the package is missing, you must file a stolen mail report with the police or Postal Inspection Service, and forward a written copy to us. We will begin working toward a resolution upon receipt of the report. You may be required to provide additional documentation.


INTERNATIONAL SHIPMENTS

When you place an international order, you are a knife importer. You are responsible for all taxes and fees imposed by your government. You are responsible for researching and complying with all applicable regulations. Once a package arrives at the destination country, delays are common, and we have no control over the process. Once a package arrives at the destination country, you are responsible for initiating an inquiry with your postal service if delivery is stalled. We ship with instructions to return-to-sender in the event of refusal, and we will refund all merchandise payments for items that are refused and returned. We are not responsible for packages that have arrived at the destination country but have not been delivered or returned. However, if you have not received your package after 30 days, we will attempt to work toward a solution.


PRIVACY

This privacy notice discloses the privacy practices for FlyingSteel.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

We do not automatically add anyone to our email list. We initiate communication only in response to actions that you take on our website. For example, if you place an order, you will receive three emails; one email to confirm, a second email to provide shipment tracking, and a third email to follow-up and invite you to join our email list.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

SECURITY

Your name, email, and shipping info is stored on our secure server and is never disclosed. Your payment info is encrypted with SSL technology and is never stored on our servers, nor is it stored offline.


LIABILITY

Knife throwing is inherently dangerous.
SELLER is Flying Steel, Tempercraft LLC, its affiliates or any officer, director, employee, subcontractor, agent, successor or assignee thereof or its affiliates.
ITEM is any item or content published, listed, illustrated, manufactured, sold, gifted, shipped, or delivered by the SELLER.
USE OF ITEM(S) is viewing, purchasing, initiating or receiving shipment, possessing, owning, reselling, gifting, or using any ITEM.
BUYER or USER is any person, party, or entity engaged in USE OF ITEM(S).
BUYER or USER expressly warrants that he/she is over the age of 18 and in compliance with all applicable federal, state, and local laws and regulations regarding the USE OF ITEM(S).
BUYER or USER expressly agrees to indemnify and hold harmless SELLER for any and all claims resulting directly or indirectly from the USE OF ITEM(S).